Who are Shetland Telecom?
We are a Special Purpose Vehicle, established by Shetland Islands Council which was set up in 2009 to provide a wholesale fibre optic network across the Islands.
Can I buy my domestic broadband from Shetland Telecom?
Shetland Telecom does not provide broadband to individual residential customers, but can work with communities to help provide solutions.
Can I buy ethernet services from Shetland Telecom?
You can buy Ethernet services from one of our partner suppliers such as Shetland Broadband.
I am an ISP; can I use your network?
Yes. We provide fully open access network on both the passive and active level. We also provide resilient off-island connections.
Do you do telephony?
No. We only provide core network, not services.
Will Shetland Telecom be able to help me if my broadband isn’t working?
You will need to contact your own service provider if you have a problem.
I live in a community where the broadband is very slow; can you help me with this?
Yes, please contact us and we can support you to find solutions.
I cannot access 4G or 5G, can you help with this?
Both the Council and Shetland Telecom are actively engaging with mobile phone operators and Government agencies with a view to improving mobile phone coverage across the islands. In the meantime you may wish to speak to your current mobile service provider as they may be able to provide immediate solutions.